Consumer Protection & Trust Guarantee

Refund, Return & Cancellation Policy

Last Updated: March 2026 | Governing Entity: bindassTech

Policy Overview & Guarantee

All digital software products and SaaS subscriptions include a 14-day 100% money-back guarantee. Custom IT engineering services are governed by milestone checkpoints.

At bindassTech (operated by bindassTech), customer satisfaction and transparent commercial practices are foundational to our business. Because we deliver both commercial software products and custom IT engineering services, our refund and cancellation provisions are explicitly categorized below.

1. Digital Software Products & SaaS Subscriptions

This section applies to purchases of bindassTech proprietary software products, including bindassCloud Control, bindassAuth Gateway, bindassAPI Studio, and bindassMonitor APM.

14-Day 100% Money-Back Guarantee: If you are not satisfied with any digital product or software subscription within fourteen (14) calendar days of your initial purchase, you are entitled to a full refund with no questions asked.

Direct Product Purchases: Direct perpetual license purchases include a 30-day technical performance warranty. If the software fails to perform in accordance with published specifications and our support cannot resolve the issue, a full refund will be provided.

SaaS Subscriptions: You may cancel recurring monthly or annual SaaS subscriptions at any time through your dashboard or by emailing support@bindasstech.com. Cancellations take effect at the end of the current paid billing period.

2. Custom IT Engineering & Professional Services

Because custom software development, cloud infrastructure setup, and cybersecurity audits involve allocated senior engineering hours, the following provisions govern service engagements:

Milestone Checkpoints: Custom projects are structured around pre-defined, signed milestone deliverables. Payment for each milestone is tied to formal client review and sign-off.

Uncommenced Milestones: Any advance retainer fees paid for milestones that have not yet commenced are 100% refundable upon written cancellation notice.

Completed Milestones: Once a deliverable milestone has been formally reviewed, approved, and handed over to the client, fees for that milestone are non-refundable.

3. How Refunds Are Processed

Approved refunds are processed to the original method of payment within 5 to 7 business days. Depending on your card issuer or banking institution, funds typically reflect on your account statement within 3 to 10 business days.

How to Initiate a Refund Request

To submit a cancellation or refund inquiry, contact our billing desk:

Email: support@bindasstech.com

Phone: +91 8958994842

Response Time: Under 24 business hours

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